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ComfortDelGro

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ComfortDelGro is the world’s second largest public-listed passenger land transport company. ComfortDelGro Singapore comprises over 10,000 employees, nearly 60% of whom are mature and older employees employees (aged 40 years and above). Through the employment of technology and extensive training, the organisation is leading the industry not just in Singapore but also globally. ComfortDelGro has long recognised the significance of a mature and older workforce.


“The automobile industry is labour intensive and faces difficulty getting young people on board. It is among the first few industries to feel the pinch of the ageing workforce. It has been our constant endeavour to train and retrain our employees to upgrade their skills and give them multiple skill sets in order for them to stay relevant. We also re-design our jobs at the workplace to make the workforce more productive. In fact, from our experience, our older employees are a stable and reliable lot. They are cautious at work and possess competencies that are very much required for the industry we are in.”

Ms Daisy Chan
Group Human Resource Officer
ComfortDelGro

To stay ahead in the competition, the Group has a structured training process (technical and non-technical). The technical training includes programmes on safety, security, operations/engineering related skills and technical/standards certification. Operational and frontline staff (the majority of whom are mature and older employees) also go through rigorous training programmes to ensure that service standards are met and improved. For example, Bus Captains and Traffic Inspectors are regularly primed on the usage of appropriate service language for different customer situations.
To help reinforce the learning for the mature and older employees, a service pledge in the form of a pocket-size card, detailing the set of behaviours is given to frontline staff. Bus Captains also attend refresher courses on defensive and fuel economy driving. To help mature employees adapt better to changes, they are sent on change management courses and given regular supervision and counselling, where appropriate.