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Singapore General Hospital

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Singapore General Hospital (SGH) is the nation’s flagship tertiary hospital, with a 7,000-strong multi-generational diversified workforce and a rich 190 years of medical history. Together with the National Specialty Centres on SGH campus, it provides 35 clinical specialties, of which Haematology, Renal Medicine, Nuclear Medicine, Orthopaedic Surgery, Pathology and Plastic Surgery (Burns) are established as national referral centres. It is the training site for Duke-NUS Graduate Medical School and NUS Yong Loo Lin School of Medicine. Committed to the philosophy of putting “Patients At the Heart of All We Do”, SGH strives to provide the best and yet affordable tertiary care to her patients. This pursuit of excellence also extends to its age-friendly people policies.


“To SGH, older workers with their years of experience, wisdom and loyalty can be a valuable resource especially in a healthcare industry. SGH does not discriminate against the hiring of mature or older workers so long as the candidates meet the job requirements and are prepared to take on the job.”
Ms Esther Tan
Deputy Director, Human Resources
SGH

SGH gives emphasis to the ability and competence of each employee, not age. The hospital has introduced programmes like job counselling, automation and job re-design to customise training tailored for mature and older employees.

SGH has moved away from a unilateral salary cut for an older worker who chooses to extend his/her retirement age from 60 to 62. Instead, they are assessed based on a set of objective factors such as performance and job scope. Older workers who are still productive and performing the full job scope, will have no salary cut upon extension of retirement. This is a welcome move for the older workers, many of whom are still productive and have experiences that are very much valued by the hospital.

SGH has also been supportive of the Silver Connection movement at the SingHealth cluster level to encourage mature employees to refresh, retrain and remain employable. Resignation rate of older employees in SGH is as low as 2.9%, based on 2009 figures. It seems the employees feel recognised and appreciated. The statistics and participation of the older employees in hospital-wide initiatives show their high level of commitment and loyalty to the hospital. They also reflect a high level of engagement.


“[Behind SGH]…is an agile, motivated and competent workforce committed to putting ‘Patients At the Heart of All We Do’. We will strive to strengthen connectivity with our employees so that everyone can find fulfillment as we give our best for patients.”

Prof Ang Chong Lye
Chief Executive Officer
SGH